Global Terms & Conditions

Summary: Defines the legal relationship between you (the Shopper), Gudnet (the Marketplace Operator), and independent Merchants (the Suppliers).

Summary: Requirements for registering, securing, and maintaining a customer or vendor account.

• Age Eligibility: You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to create an account, purchase products, or execute financial transactions.
• Accuracy of Information: You agree to provide accurate, current, and complete information during registration, including your real legal name, active email address, phone number, and physical shipping address.
• Credential Security: You are solely responsible for maintaining the confidentiality of your sign-in credentials. Gudnet uses bcrypt hashing (cost factor 12) to secure your password on our servers. You must immediately notify us at security@gudnet.in if you suspect unauthorized access.
• Account Lockout Protocol: To protect your identity from automated credential stuffing attacks, accounts are temporarily locked for 15 minutes following 8 consecutive failed password attempts.
• Single Person Account: You may not maintain duplicate accounts to abuse promotional discount codes, referral bonuses, or free gifts.

Summary: How prices are set, inventory is managed, and unified multi-vendor carts are processed.

Summary: How payments are processed securely and held in platform escrow until orders are fulfilled.

• Centralized Payment Capture: When you complete checkout, your payment is processed directly by Gudnet via authorized PCI-DSS Level 1 payment gateways. You will not be billed separately by individual third-party sellers.
• Pending Balance & Vendor Escrow: Vendor funds enter a 'pending balance' upon customer checkout. The platform holds these funds in commercial escrow and does not release settlements immediately.
• Delayed Settlement: Vendor earnings are transitioned to eligible available balance only after confirmed delivery and following the expiration of the mandatory customer return/inspection period.
• Ledger-Driven Integrity: All payouts, platform commissions, discounts, and return refunds are recorded in an auditable double-entry ledger. If a return or chargeback occurs after settlement, Gudnet creates an automatic negative ledger adjustment against the vendor's reserve balance.

Summary: Specific provisions governing direct chat-assisted ordering and local Cash on Delivery.

• Service Area Verification: Chat ordering is available exclusively within specific cities and postal PIN codes configured by the supplier. You must accurately enter your delivery PIN code to verify service coverage before initiating chat orders.
• Cash on Delivery (COD): Unless expressly agreed otherwise with the merchant, chat orders are fulfilled on a Cash on Delivery basis. You agree to inspect the parcel seal upon delivery and pay the exact order amount in local currency to the delivery courier.
• Price Honoring: The price displayed on the Gudnet product page at the time of PIN verification is the reference price. Suppliers are forbidden from arbitrarily inflating prices or adding unauthorized surcharges during chat conversations.
• Safety Warning: Never share payment card numbers, one-time passwords (OTPs), or sensitive banking credentials within chat applications. Gudnet is not liable for unauthorized peer-to-peer wire transfers sent directly to third parties outside our certified platform gateway.

Summary: Rules regarding domestic and cross-border transport, carrier handoffs, and import tariffs.

• Dispatch Deadlines: Suppliers are contractually required to dispatch in-stock goods within 2 business days of order confirmation and provide valid carrier tracking identifiers.
• Cross-Border Shipments & Customs: When ordering products shipped internationally across customs borders, you are the importer of record and must comply with all import regulations of the destination country.
• Import Duties, VAT & Tariffs: Unless explicitly indicated as 'Delivered Duty Paid' (DDP) at checkout, international shipments may be subject to import customs duties, value-added taxes, and clearance fees levied by the destination jurisdiction. These charges are the sole responsibility of the recipient.
• Undeliverable Shipments: If a package cannot be delivered due to an inaccurate address provided by the customer, or if the recipient refuses to pay legitimate customs duties, return freight costs may be deducted from any eligible refund.

Summary: How returns are handled, the policy hierarchy, and Super Admin dispute arbitration.

Summary: Our rigorous standards for independent sellers and zero-tolerance policy against fake goods.

• Zero-Tolerance for Counterfeits: The sale of counterfeit, pirated, replicated, or unauthorized grey-market goods is strictly prohibited. Every product listed must be authentic, legally sourced, and compliant with regional consumer safety standards.
• Immediate Sanctions: Any vendor found listing counterfeit goods will face immediate listing removal, permanent store suspension, forfeiture of pending balance reserves, and potential referral to national law enforcement and intellectual property authorities.
• Authenticity Guarantee for Buyers: If you receive an item confirmed to be counterfeit, Gudnet will issue an immediate 100% refund (including original shipping costs) from our Buyer Protection Fund.

Summary: Ownership of software, trademarks, user reviews, and our DMCA/IP notice procedure.

Summary: Rules prohibiting malicious, fraudulent, or harmful conduct on the platform.

• Deploy automated web scrapers, bots, crawlers, or data harvesting scripts against catalog APIs or seller inventories without express written authorization.
• Inject malicious code, viruses, trojans, or attempt unauthorized penetration testing against our servers.
• Engage in shill bidding, fake reviews, or competitor review defamation.
• Harass, threaten, or abuse customer service agents, delivery couriers, or independent sellers.
• Attempt to bypass platform checkout or solicit transactions off-platform to evade marketplace commissions or safety escrow.

Summary: Statutory limitations on damages, warranty disclaimers, and consumer law preservation.

Summary: How disputes are resolved, jurisdiction rules, and good-faith mediation procedures.

• Initial Platform Mediation: In the event of any grievance regarding an order, delivery delay, or product condition, you agree to first submit a dispute ticket through your Gudnet account or contact support@gudnet.in. Our Super Admin mediation team will review order records, delivery signatures, and vendor correspondence to reach an equitable resolution within 7 business days.
• Governing Law: These Terms and any contractual disputes shall be governed by and construed in accordance with the substantive laws of India, without regard to conflict of law principles. For international transactions, the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
• Arbitration: Any dispute not resolved through platform mediation shall be referred to and finally resolved by binding arbitration administered under the Indian Arbitration and Conciliation Act, 1996, with proceedings conducted in Mumbai, India in the English language.
• Statutory Consumer Preservation: If you are an individual consumer residing in the European Union or United Kingdom, nothing in this clause deprives you of the protection afforded by mandatory consumer protection regulations of your country of habitual residence.

Summary: How terms are revised and the legal enforceability of individual clauses.

Summary: Official mailing addresses and contact channels for legal service and consumer grievances.